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Insights & Innovators: Nancy Smith on How CEOs Can Make Better Decisions, Faster

In an era of unprecedented change, CEOs are demanding one underlying thing: the ability to make better decisions, faster. But in a world that overflows with data, how do leaders move beyond simply tracking past performance to actively charting their brand’s future?

In a recent episode of Insights and Innovators, produced by the Market Research Institute International podcast, Analytic Partners’ Founder and CEO, Nancy Smith, discusses this vital question. She explains how shifting from traditional marketing measurement analytics to a holistic approach transforms data from a report card into a powerful growth engine for informed strategic decision-making.

What is Commercial Analytics?

Smith defines it as an end-to-end analytics solution that: “…reflects the consumer experience with brand data, not just for marketing, but also their experience with pricing, purchasing power, levels of uncertainty, or unemployment.”

Given the complexity of today’s marketing landscape, speed and agility are key for C-suite leaders facing record change and high competition.  

Being able to make better decisions faster by understanding the risks and opportunities of those decisions that C-Suite leaders have always had to make is incredibly powerful and informative.

The C-Suite’s New Mandate: Spending Smarter, Faster

Today, brands have a wide range of business needs. Smith often discusses marketing budgets with C-suite leaders who ask: How can we spend less and achieve more? But as Smith counters: “Well, what if you spend the same, and achieve more?”

Smith reveals that better decision-making and more efficient marketing stem from understanding a brand’s entire context, including pricing, new store openings, and partnerships.  This requires a comprehensive analytics solution.

Once you’re able to represent consumer experience with brand data, then you can explain buying behavior and in terms of overall business performance.

The Value of a Single Source of Truth Through Data

Many brands invest in Marketing Mix Modeling (MMM) for accountability, but not to build a commercial decisioning engine. “What we can measure today creates one version of the truth,” says Smith.

To promote this concept, a brand must build trust by delivering accurate, consistent results. Smith believes this is why investing in talent and technology is so important, a philosophy that helped her company succeed during tough times.  As she states, when investments and values align, “you can thrive in the most challenging times.”

 

Appetite for the Whys

Sometimes, applying science to data can alienate customers if context is lost. Smith believes brands need simple, precise results tailored to their needs, but that “every number has a story behind it.”  At Analytic Partners, obsessing with the “Whys” is a way of life, with teams constantly asking what’s driving their results. This helps leaders move forward strategically with a shared business understanding.

 

Listen to Insights and Innovators Full Episode with Nancy Smith

What else does Smith discuss? Download the full episode for her take on critical skills needed to build trust with senior leaders and advice to young professionals entering the analytics field.  

Listen to Insights and Innovators Full Episode with Nancy Smith

What else does Smith discuss? Download the full episode for her take on critical skills needed to build trust with senior leaders and advice to young professionals entering the analytics field.
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