Let’s take a step back: where is the marketing measurement and optimization (MM&O) market today? With the continual rise of data deprecation and user privacy laws, brands are challenged with data sourcing and management. And as the pace and scope of change accelerates, many businesses recognize the significant challenge with adoption of analytics for decisioning. These are two of the most common challenges that companies in MM&O space are trying to help brands with today.
What does this mean in practical terms? While businesses recognize that the customer is at the center, many MMM/MTA programs seek to answer the question “is my advertising working” and produce backwards looking, report card analytics.
Analytics are often siloed, focusing on measuring one campaign or one channel. This is a partial view and is fragmented. It misses the complexity of the real world. Customers don’t make a purchasing decision based on one engagement with a brand, but rather on multiple touchpoints and experiences, many of which aren’t within the brand’s control (think economic environment, accessibility or location as just three examples). For that reason, analytics and measurement must go beyond just media or marketing to provide forward-looking recommendations that evaluate the entire business, and internal and external constraints, to drive growth.